Refund and Returns Policy
Refund and Returns Policy
At Official Amiri, customer satisfaction is our priority. Please read our Refund and Returns Policy carefully before placing an order.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
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Items must be unused, unworn, and in original condition.
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All original tags, packaging, and accessories must be included.
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Items showing signs of wear, damage, or alteration are not eligible for return.
To request a return, please contact us at:
Include your:
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Order number
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Product name
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Reason for return
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Photos (if the item is damaged or incorrect)
Our support team will review your request and provide return instructions.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds are processed to the original payment method.
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Processing time may take 5–10 business days depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to:
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Wrong item received
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Damaged product
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Defective item
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at:
Order Cancellation
Orders can only be cancelled within 12 hours of placing the order.
After this period, orders may already be processed or shipped and cannot be cancelled.
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Used or worn products
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Customized or special-order products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
We will work quickly to resolve the problem.
Contact Us
If you have any questions regarding refunds or returns, feel free to contact us:
Email: [email protected]